Optimize incident and request management with our extension for Business Central. Centralize tickets and enhance customer support with intuitive and efficient tool.

· Save Time: Simplify incident management with an intuitive interface.

· Improved Collaboration: Allow your teams to stay aligned with a centralized view of tickets.

· Optimized Customer Experience: Respond quickly and efficiently to your clients' requests.

Data Centralization:

· Manage all your tickets (incidents and requests) directly in Business Central without the need for additional tools.

Flexibility and Customization:

· Add attachments and comments to your tickets.

· Customize deadlines, email templates, and ticket categories.

Reports and History:

· Track changes and maintain a complete record of ticket history.

· Analyze data to improve internal processes.

The Extension Manages the Following Information:

· Customer

· Customer contact

· Client project

· Categories

· Priorities

· Types

· Email templates

· Resource management

· Timesheet entry creation from tickets

· Comments section

· Jobqueues for archiving

· Modification history

Tickets Service

by Gerber Systems & Networks Sàrl